Refund and Returns Policy

Effective Date: October 11, 2024

At Franckexquisite, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please review the following policy for details on returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns within 30 days of your purchase date, provided the item meets the following criteria:

  • The item must be unused, unworn, and in the original condition with all tags, packaging, and accessories intact.
  • The item must include all original documentation, such as warranty cards and certificates of authenticity (if applicable).
  • Customized or personalized items are not eligible for return.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Service: Email us at info@franckexquisite.com or call 813-719-3713 to request a return authorization. Provide your order number and the reason for the return.
  2. Prepare the Item: Pack the item securely in its original packaging, including all components, manuals, and proof of purchase.
  3. Ship the Item: You are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
  4. Return Approval: Once we receive and inspect the returned item, we will notify you if the return is approved.

3. Refunds

Once your return is approved, we will process your refund as follows:

  • Original Payment Method: The refund will be issued to the original payment method used for the purchase.
  • Processing Time: Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your bank or credit card provider.
  • Shipping Fees: Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired product.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@franckexquisite.com or call 813-719-3713. We will arrange for a replacement or a full refund, including the return shipping costs.

6. Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or personalized watches.
  • Items purchased on sale or during special promotions, unless otherwise stated.
  • Watches that have been worn, resized, or altered after purchase.

7. Cancellations

If you wish to cancel your order, please contact us within 24 hours of placing the order. Once the item has been shipped, it cannot be canceled, and you will need to follow the return process.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy, please feel free to reach out to our customer service team: